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faq's
 

 

How do I know if ordering online is secure?
All your personal information, including your name, credit card and address are entered on our secure server. Click here for complete security information.

What will you do with the personal information you collect from me and my order?
We will keep your information on a secure computer system in order to contact you if there is a problem with your order or if we have to credit your account. We may mail you sales information. We will not email otherwise and will not sell or forward your email to anyone else. Click here to be included on our new product email list, and say "add me to your email list".

I don't live in the United States. Can I order through your web site?
Of course! Simply order with a shopping cart. We can show your total product charges in the shopping cart form—but because it's difficult to accurately calculate international shipping costs on the web, we can't show what your shipping charges will be. Your shipping costs will be calculated at the time the order is shipped and then your credit card will be charged for the cost of the product and the shipping.

I can't find the product I am looking for. How can I search for it?
You can search by entering a word or words in our "quick find" box below our menus on the left menu bar. You can search our site for a product type or a unique characteristic. The resulting list will show you the product's name and type. By selecting (clicking on) the product name in the list you will be able to link directly to the named products.

Handling orders for items that are not available-either temporarily or out-of-print?
New items that aren't shipping yet or items that are temporarily out of stock will be shipped to you when they're available. Your money will be refunded for items that are sold out just prior to filling your order and will not be reprinted.

Returns and Exchanges?

  • WITHIN 10 DAYS OF DELIVERY DATE,
  • item(s) must be Unwashed & Unworn
  • Defective Item(s) Must Have all Original Tags.
  • We DO NOT accept returns on sale or clearance items.

Mail In Returns:
Any item being returned as non-defective must be returned within 10 days of delivery date, must be in its original minimum inner pack as shipped by Coeys Closet. Please be sure to include your invoice number. Mail to 1301 Fitzer Dr, Joliet, IL 60431. We are not liable any items lost in the mail. . Your credit card will be refunded (less original shipping charges). All returns for refunds are subject to a 10% re-stocking fee.

Exchanges:
Any item being exchanged must be returned within 10 days of delivery date, must be in its original minimum inner pack as shipped by Coeys Closet. Please mark the items you are exchanging on your original invoice, and list the item(s) you would like to receive in exchange. Then, include the invoice along with your merchandise in a box and ship it to 1301 Fitzer Dr, Joliet, IL 60431.

When can I expect my order?
We will ship in stock merchandise within 2 to 4 business days. Some t-shirts need to be made and will be shipped in 4 - 6 days.

How do I get a coupon?

We do sometimes send special offers directly to our customers. Sign up now to receive the latest Coey's Closet news, updates and member promotions.

Can I order gift certificates?

Of course. Coey's Closet is ideal for birthdays, holidays, baby showers, newborn gifts, or anytime you want to send something special. From ladybugs to dinosaurs, from rain boots to hangers, you'll find a Kidorable product to suit each child's uniqueness and individuality. With the Oh My Guaze Women's clothing line and custom tees and tees your sure to find a gift for you.

Rest assured that we do not enclose invoices with any orders, so the recipient won't see what you paid.

Do we sell gift certificates?

Yes we do. You can purchase a Gift Certificate here.

All questions about shipping, tracking numbers, orders and the work at home programs can be sent to us by filling out our form.

 


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