Shipping & Returns

PURCHASE AND RETURN POLICY TERMS & CONDITIONS

PURCHASES
PURCHASES CAN BE PAID BY CASH, DEBIT OR CREDIT CARD (AMERICAN EXPRESS NOT ACCEPTED); COEY’S CLOSET DOES NOT ACCEPT PERSONAL CHECKS. BUSINESS CHECKS WILL BE ACCEPTED – ORDER WILL BE PROCESSED AFTER SAID CHECK “CLEARS” (PLEASE ALLOW 5-7 BUSINESS DAYS FOR CHECK PROCESSING).

  • ALL INDIVIDUAL PURCHASES ARE TO BE PAID IN FULL AT THE TIME OF PURCHASE
  • ALL CUSTOM ORDERS ARE TO BE PAID IN FULL AT THE TIME OF PURCHASE
  • ALL LARGE CUSTOM ORDERS REQUIRE A MINIMUM OF A 50% DOWN PAYMENT PLUS ALL SHIPPING FEES AT THE TIME OF ORDER AND THE BALANCE DUE UPON DELIVERY
  • ALL APPLICABLE SHIPPING AND HANDLING FEES ARE TO BE PAID IN FULL AT THE TIME OF PURCHASE RETURNS

    ALL RETURNS AND EXCHANGES ARE TO BE MADE WITHIN 30 DAYS OF PURCHASE. RETURNED MERCHANDISE WILL ONLY BE ACCEPTED PER THE FOLLOWING CRITIRIA:
  • ALL RETURNS MUST BE ACCOMPANIED WITH THE ORIGINAL RECIEPT
  • ALL MERCHANDISE IS TO BE UNWASHED & UNWORN
  • ORIGINAL PRODUCT TAGS ARE STILL ATTACHED TO GARMET
  • COEY’S CLOSET DOES NOT ACCEPT RETURNS ON CLEARANCE AND/OR CUSTOM ITEMS
  • SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE

    MERCHANDISE PURCHASED AS A SPECIAL ORDER, CUSTOM DESIGN OR A PURCHASE OF A CLEARANCE ITEM(S) ARE SOLD AS “ALL SALES FINAL” AND THEREFORE ARE NON-RETURNABLE AND NON-REFUNDABLE.

    FOR REGULARLY PRICED ITEMS AND NON-CLEARANCE ITEMS THE FOLLOWING POLICY SHALL APPLY - SHOULD THERE BE A MANUFACTURE DEFECT, DESIGN DISCREPENCY OR FLAW WITHIN 30 DAYS OF THE ORIGINAL PURCHASE, PLEASE CONTACT COEY’S CLOSET IMMEDIATELY AND YOUR CONCERN WILL BE REVIEWED. IN THE EVENT OF A MANUFACTURES DEFECT AN EXCHANGE FOR THE EXACT ITEM (SIZE AND STYLE) WILL BE MADE (IN THE EVENT SAID GARMET AND/OR TRANSFER IS DISCONTINUED AND NO LONGER AVAILABLE – A COMPARABLE GARMET WITH A COMPARABLE TRANSFER WILL BE SUBSTITUTED AS THE EXCHANGE). IF COEY’S CLOSET DETERMINES THE NATURE OF THE CLAIM NOT TO BE A MANUFACTURE DEFECT, A IN-HOUSE CREDIT OR EXCHANGE WILL BE DENIED.

    FOR ALL CONCERNS PLEASE CONTACT US AT COEY’S CLOSET: EMAIL or 815-230-3400 FOR A RETURN AUTHORIZATION NUMBER OR AN APPOINTMENT.
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